The ultimate recipe for an efficient collections process
Sending invoices and following up on payments: for many organizations, it’s a time-consuming challenge. Administrative tasks pile up, payments arrive late, and the switch to digital invoices is often difficult. At POM, we believe this can be done differently. Our recipe? A smart combination of simplicity, technology, and empathy that makes the payment process more pleasant for both businesses and their customers.
The questions organizations struggle with
In our conversations with companies, the same challenges keep coming back:
- How do we avoid unnecessary administration?
- How do we make sure people pay on time?
- How do we get more invoices delivered digitally to our customers?
Ease of use as the foundation
Our approach is simple: make paying as user-friendly as possible. We do this with solutions such as:
- QR codes and payment buttons that lead directly to a secure payment environment
- No more manual data entry for the customer
- Flexible payment options for those who are financially struggling
The impact is clear: customers pay faster, businesses strengthen their cash flow, and the hassle of invoices fades away.
Technology and empathy
Efficiency isn’t achieved through smart technology alone. Only when combined with empathy does a solution truly deliver. That’s why we design systems that support businesses while respecting the customer’s reality.
One group, one mission
Since the merger with Mail to Pay, we form one group with a shared mission: to streamline the entire collections process – from invoice to follow-up – in an efficient and human-centered way.
🎥 In this video (Dutch only), Johannes Vermeire explains how ease of use and a thoughtful invoicing process reinforce each other.
.jpg)
.webp)