Smarter digitization and follow-up of patient invoices with ZORGI & POM

A solid integration with ZORGI CARE ADMIN and ZORGI ERP

To fully support hospitals, ZORGI CARE ADMIN has developed a generic integration. This allows hospitals to easily connect with specialized software partners like POM, without heavy IT projects or complex integrations.

The starting point for data transfer is the GRI file (Grouped Invoices), which contains all necessary billing information. POM's invoice-to-cash platform converts this data into invoices in the hospital’s branding and ensures:

• Multi-channel delivery via email, post, eBox, patient portal… or even directly in the Payconiq by Bancontact app.

• Online payment options via a QR-code or payment button on the invoice. Patients can choose to pay immediately or by the due date.

• Transition to digital invoicing by requesting consent on the payment page (after scanning the QR code on the paper invoice).

• Automated follow-up of unpaid invoices (including advanced segmentation and personalization).

• Continuous optimization through A/B testing and data analysis to improve payment behaviour.

This results in an end-to-end process: from pricing in ZORGI CARE ADMIN, to invoice creation and distribution, to actual payment via POM – fast, efficient, and patient-friendly.

“With POM, we ensure hospitals get paid faster and accelerate their digitalization. Thanks to the integration with ZORGI, we provide a highly flexible and high-performing invoice-to-cash solution that delivers quick results.”

- Benoît Craenenbrouck, CCO at POM

Benefits for the billing department

The integration of POM with ZORGI also has a strong impact on hospital billing teams. Their work becomes easier, more efficient, and less repetitive, leaving more time for personal interactions. Staff can see at a glance what action was sent to which patient and can resend a message with one click.

With POM, the hospital retains full control of the billing process: staff decide which patients receive which messages, in which tone of voice, and through which channel.

“Building long-term collaborations with hospitals across Belgium is extremely rewarding. We bring peace of mind to both patients and staff. It’s a real pleasure to be able to contribute to that.”

- Tine Quirynen, Project Manager at POM

Thanks to the integration with ZORGI ERP, reminder phases can be set to be as long or as short as the hospital wishes. Where unnecessary waiting times often occur between phases today, follow-up actions in POM can seamlessly connect. For example, if an email is not opened, a letter or SMS can be sent automatically.

In addition, POM automatically reconciles payments at invoice level, preventing issues such as changing structured references (OGMs) between reminder phases. Partial payments are also correctly processed and forwarded.

Through a clear dashboard, hospitals also have real-time insight into the status of each invoice: sent, delivered, paid, or under follow-up. This makes reporting easier and immediately highlights problematic cases.

Proven results in practice

An increasing number of hospitals are relying on POM and the integration with ZORGI, including AZ Maria Middelares, AZ Monica, AZ Sint-Blasius, az groeninge, and VITAZ.

The results speak for themselves. On average, 70% of invoices are paid within 10 days, which significantly accelerates hospitals’ cash flow. They also need to send up to 18% fewer reminders, noticeably reducing the administrative workload. Patient satisfaction reaches an impressive 93%, demonstrating a smoother and more user-friendly billing experience. Finally, the paper burden – and the high postal costs that come with it – is visibly reduced: one hospital, for example, increased its share of digital invoices from 2% to 22% in just a few months.

“We found in POM an innovative and reliable partner to continuously improve our patient invoicing. POM covers the entire process, from invoice creation to multi-channel distribution and digital payment options.”

- Kris Ranson, Head of Central Collection, AZ Maria Middelares

Ready for the next step?

With the ZORGI & POM integration, your hospital takes a major step towards a sustainable, efficient, and patient-friendly billing process.

Get in touch to explore the opportunities for your hospital.