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In the second episode of the POMcast, Benoît Craenenbrouck and Stijn Loosveld welcome Sabine D'haen, Director Billing & Collections at Luminus. Together, they explore the second commandment of our 10-part series: "Thou shalt make the user experience (UX) sacred." A great user experience goes far beyond good design. It helps customers pay more quickly and easily, reduces the workload for internal teams, and ultimately improves cash flow. In this article, we share the key insights from the conversation.