10 commandments for more peace of mind in your invoice-to-cash process
Following up on invoices and payments gives many organizations daily headaches. Unpaid invoices pile up, follow-up takes too much time, customers fail to respect due dates… The process that should bring in cash often brings mostly stress. But it doesn’t have to be this way. With the right approach, the invoice-to-cash process becomes a source of calm and confidence. That’s why at POM we created these 10 commandments. Not empty words, but practical principles to improve your billing process.
Here are the 10 commandments for more peace of mind in the invoice-to-cash process:
1. Thou shalt remove all barriers to payment
No hurdles, no doubt. Lead customers directly to a pre-filled payment page. Secure, fast, and without confusion.
2. Thou shalt follow up on unpaid invoices from day one
Leave no invoice unattended. Automate reminders via email, SMS, or letter, with timing adapted to customer behavior. Free your team from repetitive tasks and bring calm to the process.
3. Thou shalt let invoices be automatically reconciled
Use a smart solution that automatically matches payments with open invoices through banking and accounting integrations. Opt for direct one-to-one payments to avoid reconciliation errors.
4. Thou shalt offer multiple payment options
From banking apps to credit cards and one-click payments: provide a seamless payment experience on any device. For those who need more flexibility, also offer deferred payment or an installment plan.
5. Thou shalt communicate clearly and transparently
Invoices must be understandable and unambiguous. No jargon, but instead:
- clear structure
- precise amounts
- explicit due dates
6. Thou shalt make the user experience sacred
Good UX is not an extra. It is essential for trust, speed, and conversion. Ensure an intuitive flow, consistent branding, and plain language.
7. Thou shalt never lose sight of the human touch
Even in an automated process, there is always room for empathy. Recognize situations that require nuance and respond with understanding. Technology supports, but people make the difference.
8. Thou shalt act firmly only when absolutely necessary
Use automation to manage reminders efficiently, but only switch to strict measures once all softer approaches have been tried. Escalation must be deliberate, proportional, and mindful.
9. Thou shalt measure and learn from behavioral data
Analyze payment behavior, optimize reminder flows, test call-to-actions. Continuously improve collections with insights from A/B testing or machine learning.
10. Thou shalt bring calm to every touchpoint – external and internal
Give customers the feeling they are helped, not hunted. Make paying reassuring, not stressful. Equip your team with smart tools and insights to act confidently.
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Why these 10 commandments?
Every day we see with our customers that billing is about more than numbers and processes. It’s about trust, clarity, and relationships. A well-organized invoice-to-cash process not only speeds up payments, but also creates calm and a more positive experience — for everyone involved.
The 10 commandments are designed as a guide and a source of inspiration. Perhaps you already apply some today, perhaps you’ll find new insights to put into practice tomorrow.
👉 Contact us, and we’ll show you step by step how to put these commandments into practice in your organization.
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